You will find many application tips on this site on the page of each individual product. In addition, instructions for use accompany each product when it is necessary. If in doubt, do not hesitate to contact us.

Our various online tips will allow you to understand each of our products in great detail, including the ways in which they can improve your intimate life as well as how they can be of use...  You will be able to carefully select those that will suit you best. If in doubt, do not hesitate to contact us.

Yes. Tests carried out under dermatological and/or gynecological control, coupled with a systematic quality control carried out at each important stage of their production, ensures the absolute effectiveness and safety of our products, each according to its own properties and its specific use.

Our line of intimate care does not include soap, alcohol, parabens, allergens, mineral oil, dye, or silicone; it is the best of the best when it comes to intimate cosmetology. In addition, if you are interested in the precise composition of a product, refer to its product sheet.

Of course. This way we are able to provide ever more relevant answers to your most intimate expectations. All you have to do is "file a review" after you have registered.

Go ahead and send it to us directly! We will be happy to answer you as soon as possible.

No need to worry about that. Any information you give to us will remain strictly confidential and no one other than us will ever have access to it. It will only be used by our services that are used to deliver your products as soon as possible and serve you as best as we can. Your bank details will be encrypted in SSL mode at the same time as they are entered, and will not be stored on yesforlov.com.

This does not commit you to anything, except to facilitate the tracking of your purchases. Before placing your order, we recommend that you create a personal account that will allow you to easily access and track the delivery of your products, view the history of your online purchases, and also be able to order another product without having to fill out your details again.

You can easily find them on the page titled My Account, by clicking on the forgotten password link. All you have to do is provide us with the email address used on your account and validate your request so that your password is immediately sent to this account. It's as simple as that.

Go ahead and send it to us directly! We will be happy to answer you as soon as possible.

Easy. Go to the My Account section, fill out the form. Once you have registered, your delivery addresses will be saved on the account.

Of course. When you go to the My Account page, you can modify your details in our section marked Your personal data and validate these changes with the exception of your email address, which you can only modify by calling our customer service.

Five. (In hope that you don’t have too many homes or close friends...)

Your life sounds exciting! No worries, we are able to deliver wherever you’d like.

If you are already a customer, this number can be found on the packing slip that we sent to your registered email addres. If you have not yet made purchases on our site, a customer number will be assigned to you during your first order, you will then find it on the packing slip that we will send you
by email.

Go ahead and send it to us directly! We will be happy to answer you as soon as possible.

Of course. In the event that one of them goes out of stock, it will be indicated that this product is unavailable for purchase.

For security reasons, you are limited to buying 9 of the same products and/or €500 per order.

That's good, we love gifts. Love, sensuality, and eroticism are some of the most beautiful gifts that can be given.

In your account, you have an address book that will allow you to record one or more delivery addresses different from your billing address. When placing your order, you will only have to select that of the recipient.

By default, your shipping address will match your billing address. In addition, if you wish to regularly send orders to a different address, you can save them in the address book provided for this purpose on your account.

No problem. In your account, you have an address book that allows you to register a delivery address that is different from your billing address. When placing your order, you will simply have to select the desired delivery address.

In metropolitan France:

- If you choose home delivery tracked by Colissimo, your package will be delivered within 2 to 3 working days (5 days on average for Corsica).

For other European countries:

- If you choose home delivery by Colissimo international export with tracking, your package will be delivered within 3 to 6 days excluding weekends.

For international countries:

-The delay varies between 1 to 2 weeks, including customs clearance.

Go ahead and send it to us directly! We will be happy to answer you as soon as possible.

After having validated your basket, your identification, your delivery method, as well as your payment, you will only have to click on the confirmation button. A summary of your order will then be displayed for a final verification. If you agree, you will click on the button validate the order, a message will also
be displayed saying, Your order has been received depending on whether or not your payment has been accepted.

Don't panic. It will appear on all the confirmation emails that we send you, as well as on all the documents that will be sent to you, such as your packing slip you’ll receive upon delivery.

This is possible, but we cannot advise you enough to validate your orders only when you are sure. In business as in love, it is better to avoid too much indulging if you are uncertainty.

In order to ensure the best possible delivery times, all your orders are processed by our logistic services. If you wish to modify or cancel the order before it’s sent, contact our customer service as soon as possible.

Complete cancellation.

In case of outright cancellation, your customer service advisor will check the status of your order. If it is not yet in preparation, it will proceed to its cancellation and the payment you have made will also be immediately canceled. Otherwise, if your order is being prepared or has already been sent, you will have to return it to us within seven days of receipt, accompanied by the return slip attached to your package.

Partial cancellation.

However, given the speed through which our orders are processed, we cannot partially cancel them. If, however, your order has not being prepared, your customer service advisor may proceed to its complete cancellation and the payment you have made will then also be canceled; you will be able to place a new order on yesforlov.com subject to a new payment. If your order is being prepared, or even expediated, you will have to return the product(s) within seven days of receiving them, accompanied by the return slip attached to your package. You will then have to note on this slip the  number of authorization that will have been assigned to you by your customer service advisor.

Adding products.

The payment authorization of your bank can not be modified after its validation; you will have to place a new order and proceed to a new payment if you want to add products to an order already validated.

Change of address.

No. You will not be able to change the delivery address of an order that has already been validated. So be careful not to send it to the wrong person!

No. A payment and validation correspond to a single order with us, linked to a single delivery address and a single billing address. You can certainly put what you want in your cart, but you will have to make a new order for each different delivery address. That would be too easy.

Go ahead and send it to us directly! We will be happy to answer you as soon as possible.

After the validation of your order on our site, you will receive several emails.

A first email will confirm that your order has been registered and prepared.

A second email will verify the confirmation of expedition and will be sent to you as soon as your order has been delivered
to the carrier. It will be accompanied by an encrypted packing slip specifying the package number of your order. In this email, a link will give you access to the site of our carrier, where you can follow the different steps of the expedition of your order using this package number.

Of coursebnot. Delivery times will vary based on the delivery option you have chosen.  That being said, if you have not received your order within the specified delivery time, please contact our customer service. Our advisors will always be at your disposal.

Go ahead and send it to us directly! We will be happy to answer you as soon as possible.

In accordance with the law, we give you the possibility to return your package to us within fourteen days of receiving it.

Oops! Remember that this normally never happens. If, however, this falls on you, contact our customer service advisor immediately. She will be happy to help you return or exchange your order, and of course shipping costs will be refunded. Apologies.

You have received the correct order that you placed on our site, for one reason or another, its
content does not suit you. It does not fill us with joy, but we can understand. To request an exchange or refund of this order, proceed in the following way. Contact our customer advisor immediately. Your advisor will help you understand the terms of your return and will provide you with the return number which has been authorised for your package and its contents. We must warn you that without the assignment of this return authorisation, your package
may be put in arrears upon arrival in our logistics department. As a general measure, your refund may be
delayed or even refused if all the return conditions have not been
respected.

Several scenarios are possible.

You can request a refund of your order or a product that you are not satisfied with within fourteen days of receiving it. This refund will be effective once the returned package, along with its authorisation number, is received by our logistics department.

If you wish to proceed to a total or partial exchange of your order, our customer advisor will guide you to return your package to our logistics department, and to renew your order on our site as part of a new payment. Keep in mind that the logistical time processing this exchange can take two to three weeks.

Then fill out the return form included in your delivery note and place it inside the package that will be shipped. Follow the instructions on this form, and do not forget to enter the authorization number that will have been provided to you by our customer service advisor. Send it to the following address:

YESforLOV Adress:

20, Rue Ambroise Croizat

74960 Annecy France

The refund of your order will be made as soon as the returned package has been processed by our logistics department. Please note that the return shipping  costs are your responsibility and that the refund of your order is subject to compliance with the return instructions described above.

Normally, this is not something that happens, but in case it does, you can request a refund for this product within fourteen days of its receipt. As a first step, contact our customer service advisor. We apologise.

Patience. The processing time for return packages is two to three weeks.  Beyond that, contact our customer service advisor who will help you to carry out any necessary steps.

You should also know that as soon as it is processed by our logistics department, you will be able to view your return in the order history of your account.

You will be reimbursed for the amount of the returned product(s), excluding export costs, as soon as your return package has been received and checked by our logistics department. The bank account you used during your purchase will then be credited with the amount you spent.

That being said, your bank details are in no way stored on our site. Our high-security payment provider will proceed directly to your refund based on the
information relating to your order.

Go ahead and send it to us directly! We will be happy to answer you as soon as possible.

Unless you refuse, we will notify you through email of our promotional offers. An advantage code will then be assigned to you so that you can benefit from it. All you have to do is enter this code into the space provided when it is time for you to make your purchase and click on OK.

But for that, you must first register your email!!

You will simply receive it by e-mail. Be aware that this code will only benefit from promotions on YESforLOV items sold on our site.

Before using it, remember to check that its conditions of its use, the date in which it is valid until, and the products concerned are in align with order you intend to make.

Then enter this code at the bottom of the shopping cart page before you validate your order.

You will be able to check on your packing slip the different discounts that have been allocated to you. If no discount has been applied, it means that the items you have chosen are not affected by the promotional offer or that the validity date
of your code has passed.

Go ahead and send it to us directly! We will be happy to answer you as soon as possible.